Terms & Conditions

Limit of Liability

Here is our small print! Lloyd maunder Butchers’ liability to you shall be limited in contract and/or tort to the value of your order only. Neither Lloyd Maunder Butchers nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website and the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage. You hereby agree to indemnify Lloyd Maunder Butchers and to keep us fully indemnified against all liabilities, actions, proceedings, debts, claims, judgments, demands, losses, damages, expenses and costs suffered by  Lloyd Maunder Butchers in consequence of any act or omission by you in relation to these terms and conditions or of any breach of your obligations. Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence.

Pricing, Weight and Variations

Where sold by weight, products are listed in grams and kilograms. We have provided weights in pounds (lb's) also, but for information only. All weights are approximate. For guidance, 2.2 lbs = 1 kilo; 1 lb = 454 grams. All of our meat is sold by weight. The average pack sizes and prices quoted on the website are intended as a guide only and marginal variations may apply. If your order is for a specific weight we take payment for that weight upon order. 

Can you cancel an order or return?

Lloyd Maunder Butchers are confident that we can meet your high standards and expectations. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you. As all the majority of products that we supply are perishable, we regret that we are unable to offer you the usual statutory right to cancel your order up to 7 working days following delivery of the goods (a right you would have in respect of many other types of goods available for purchase online). Where products supplied are damaged, incorrect or faulty and you have notified us within 24 hours of delivery of the order, we will either replace the product or issue a full refund to you. We may request that goods be returned for inspection prior to agreeing any refund at your cost. You must return the goods to Lloyd Maunder Butchers or make them freely available to our courier, but at your cost. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. If goods are confirmed to be faulty, damaged or incorrectly supplied naturally we will then refund any delivery costs in returning the goods. Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification. To discuss any return of any products you must follow our returns procedure by contacting us on  01392 432 782 to obtain a returns authorisation.